Lack of Service and Lack of Communication

17 Feb 2015 I contacted Snowball ISP after hours number as a result of having Intermittent Internet Connectivity. In 2014, I was having the same issues, yet the monthly tarrif remained the same. there was a period in 2014 where there was no connectivity at all. I was informed my equipment was faulty. I paid an amount of over R2800.00 for them to come out and install their own equipment, \Brand New". This was in the middle of last year. December last year"