Horrifying Support Via Client Portal

Only one word can explain the horrible service you will receive when posting a support ticket. its been open since 2018-01-24 not a single reply not a single bit of movement and the ticket is quite a serious matter. Im beginning to think these guys will steep as low as telkom when it comes to service. I really hope that they would realise how useless their support system is no one bothers to check their mail dont know if its because of pure incompetence or simply short staffed