Can I get for what I pay for

I joined Snowball ISP since I've been told they have the best and direct online gaming experience (from an employee) . Since day one I have had internet problems not even to mention the online gaming experience. <br> Been with them for 3 weeks to which I have been without internet for more than 4 times for hours at a time. Heard all the excuses from there is a national internet problem (which was funny since I connected with my LTE modem), <br> an area problem, interference problem, to no excuse at all which lead me to Eugene. The best solution according to him was to pay back the monthly installment and I find someone else as it was the easiest answer. <br> Even got told my \equipment"is too strong. The conversation was so unpleasant that even my wife came and asked what happened since my phone was on loud speaker. <br> <br> Still shocked and disgusted as I feel like I'm the one at fault. Not a way to speak to customers. <br> <br> PS: while i typed this message my connection dropped a few times. Let's hope I can submit """