Beware! You dont get what you are paying for!

We have been experiencing extreme drops and outages for over two weeks now, resulting in me losing my work from home position. We have been logging this issue over and over receiving different answers for the issue we are experiencing. One tech consultant said you dont always get 10mbps even if you are paying for a 10mbps line. We were then transferred to sales who said this is not supposed to be the case and it will be taken up with a manager. Till today we are still waiting for a manager to contact us. Other people in our area noticed these changes in their connection as well. I just dont understand how everything could go from getting to what you are paying for to sorry, thats just how its going to be in a matter of a few weeks. Get your act together, you are about to lose a big client base.