Awful, awful service

We have experienced the same issues as many of the other reviewers here. We are no longer getting the service for which we are being charged.

We are paying for 10Mb/s and often get less than 1Mb/s. We also have unacceptably high latency and packet loss, along with very frequent random disconnections.

Unexpected outages have become far more frequent in recent years. Issues remain unresolved for weeks and even months at a time. There is terrible communication, both internally between support staff and with the customer alike. You will find yourself having to describe your issues over and over again to each of the different support staff you happen to reach when you call, and they in turn will go through the exact same trouble shooting list which failed to fix your problem the first time. Promises of follow up calls are almost never honored. Messages left for specific individuals who are not available when you call are ignored more often than not.

I was a loyal and satisfied Snowball customer for many years, but the experience of the last few years makes me regret ever having recommended their service to others. This was once a 5 star company before it was sold to new owners a few years ago. Unfortunately it seems to have gone rapidly downhill since then and I would now rate it zero if I could.

I would strongly urge you to research alternative providers if that is an option which is available to you in your area.