Aggravated client

I am so annoyed. Logged a call on Thursday 27/02/2020 because my antenna blew into my neighbors yard. No one informed me that someone would have to call me first before coming to fix the antenna, hence I workband only arranged for someone to be at home when they would supposedly come and fix the antenna. Snowball only tried to contact me ONCE, and then sent an email stating they couldn't get ahold of me. So today 02/03/2020 they call me and can only fix it tomorrow 03/03/2020 around 16:00. What nonsense is this??? If i was informed correctly ot would've been fixed on Friday already. Train your agents to give the correct and accurate information to eliminate your clients having to be without wifi for almost a week.