Account

Is this the customer responsibility to check if the correct debit order comes off this account and to tell you the debit order is right.i was sent the emails to tell me my account was paid but no funds came off my account from snowball.so I called the accounts department on the 1st April the second time he then asked me if this was a April fool joke.so I am angry because they people don't know how to do they jobs.so they don't know how the accounts are run now I must folk out money from day 1 when they have messed up my account.every time you guys send email saying customer service is no 1.