Poor service from Snomaster

I have firstly battled for about 3 weeks to get a quotation from Snomaster, with promises from Pierre Fourie & Angelique Liev, but with no action. Eventually I managed to get a invoice from Damian Canham on 30 Jan. I have paid the same day and sent him POP. No word from him since. I have phoned to follow up in the meantime, with yet another promise from Angelique that she will get back to me. Another week with no repply. I am flabbergasted by the poor service.