Client service Dissapointing

I ordered and paid a tutu for my daughters 3rd birthday on the 2nd of September. In my initial mail i indicated that her birthday is only in November this year. On the 3rd of September my order was confirmed and i heard nothing back from Candy after this mail. I sent a mail on the 15th to check progress made with my order as I wanted to know when I could expect delivery - this mail was rudely answered as follows \Hi