*****ed by Sneaker Brother

I bought sneakers last year November 2022 from Sneaker Brother I'm still waiting for my order. I send them message on their WhatsApp number they asked for order number I did send it to them several times but till nobody is replying to my messages, they'll just open and continue to advertise other products. I asked for a refund if they are out of stock still no response. I'm so disappointed because this was not my first order with them previously I got my order. Please help me