Sneaker factory weskus mall

Sneaker factory weskus mall I asked for a refund and I got told that I had to come back cause there wasn't enough cash flow, on the receipt it states that I have a '30day refund' it doesn't say only if there is enough cash flow ,didn't even try to help me as I live 40 min away from shop, terrible service if there was a option with no stars would have chosen that