Sneaker factory Randburg Square no service, disappointing encounter.

On Wednesday 4 June 2025 around 4:30pm, I made my way to sneaker factory Randburg square for an exchange as the sneaker delivered by Bash was tight, I got there and shopped around for an alternative size or design, after a good search, I wasn’t satisfied and opted for refund. I then headed to the tills, the cashier was very persuasive that I should try and get something else to a point he was too pushy for my comfort, whilst this act continued, I then learnt there’s no cash for a refund. I was asked to wait for clients to pay, hopefully they would pay cash, that did not happen.

The cashier suggested I should come back the next day and mentioned that events like this happen very often, I was surprised that since this is the case, why has Sneaker factory Randburg square looked at a resolution to keep their customer’s satisfied, it’s disappointing that there’s no alternative in place such as refunding back to the card since cash is a problem.

This store does not put the customer first nor does it fulfil customer needs or learn from ongoing situations then come up with alternative resolutions. Sneaker factory Randburg square you honestly can’t go on like this. Fix this issue. We waist our precious time and money coming to your store only to be returned.