Factory shop

Hi

I've done my laybye at sneakers factory around jubert in JHB CBD around July and they told me that they don't have the size but I can laybye size 8 they will do IBT for me from other store an I've been going to the store to check if my takkies has arrived or not but no takkies has arrived but they told that they will keep updating me none of them did that today 24.11.2023 I went to a store to check my IBT still no laybye has arrived I gave them my ID to check they did they find my information on the system they told me that they don't do refund during Black Friday I was so shocked they change again they say they do refund without a slip even though they have my information on the system using my ID number they refuse I had to drive back to Soweto to fatch the slip so that they can refund me but when I get there they were swearing at me telling that R250 it's nothing infront of customers they didn't want to assist me specially the guy with tattoos he was the one who was swearing me more they just throw my sleep away they I asked why did you want a slip if they won't use it they keep on swearing me no more trying to laybye to sneakers factory shops any store what I saw today was too much from the people that deals with customers 😕😕 useless n boring annoying customer service