Disgruntled Customer

Today was my first time shopping at one of your stores. I attended the Phoenix Plaza branch in Durban.

The store was clean and the staff seemed friendly and helpful.

I attended this store to make a specific purchase of a ladies sneaker as there was no stock of my size online.

The attached picture is the sneaker I saw online yesterday evening and the screenshot I took to help me find the sneaker with ease at the store. (R799)

The store had stock. I tried on my size and was very pleased and decided to purchase same.

The attendant at the store....told me at the tillpoint that there was a promotion on asics sneakers and that I would b receiving a pack of secret socks and sneaker wipes free....each to the value of R100.

So basically my sneaker was R799 (as per the screenshot taken yesterday)....and I got two free items which were part of the asics promotion.

When i saw my receipt....it showed that the sneaker was scanned for R599

The secret socks...R99

The sneaker wipes R99

And plastic carrier R1.30

I assumed that my receipt(proof of purchase) reflected this way in order not to reflect stock loss at the end of the month....as is the practise of many stores when promotions are running.

I have now checked online....and the sneaker was further reduced to R599....which is what my receipt reflected but the store attendant was ********* and included two purchases of R99 each to make up the balance as shown on the screenshot attached and the tag on the sneaker box.

Attached is the proof from the website clearly showing that the sneaker was further reduced and all I needed to pay was R599

There was no such asics promotion....your store attendant at the Phoenix Plaza....**** and made me pay for items that i did not require.

Due to the deceit....I will not be purchasing any items from your store again. I would really like for you to take back the supposed two free items and refund me the R199....as this was paid for items I so did not require and was misled to believe were part of a promotion.

I will also be escalating my complaint on Hello Peter as this is not the customer service any store should exude. Deceiving customers to believe there are existing promotions when you make them pay more on reduced items is in fact misrepresentation and *****.

Please contact me to collect the two items that I paid for yet do not need and process a refund of my hard earned monies.