ZERO COMMUNICATION SKILLS- POOREST & MOST PATHETIC CUSTOMER SERVICE

I ordered on the 16/09/2022 there was no communication from Snatcher regarding the delivery of my order. I waited more that 3 WEEKS for my order to arrive. The delay in them communicating is because they did not have stock of one of my items. Why it took them more than 2 weeks to communicate this to me is beyond me.

I requested a refund for the out of stock item. I was told this would take 7 days to process. That was on the 30/10/2022, ITS BEEN A MONTH!!!

They also sent me 3 incorrect items and one electronic item that does not work! This was reported to them to be collected so that the correct items may be sent and that the broken item may be replaced. This has no been an ADDITIONAL 3 WEEKS WAIT!!! Come on guys this is RIDICULOUS!!

I have to send multiple emails before I get a response, and when I do get responses its to one line out of my email and the rest is ignored and unanswered. Do you guys only have one employee because my WORD! Tumelo cannot handle arrangements or manage to actually respond to you.

I asked for this to be escalated to the surerior or manager. Which it wasn't, Still stuck dealing with Tumelo.

I have been emailing everyday since the 11/10/2022 to find out when the collection of the incorrect items will take place. I was told they are being collected but no date and time was given.

I AM STILL WAITING! This has been the most pathetic and disappointing customer service experience I have EVER received. I will be telling everyone about the service I have received and advise people not to buy from your site! You have lost a loyal customer of many years.

So disappointed