Worst service ever

In early November, we bought a screen and a cover for our mobile phone. However, upon receiving our order, only the cover was included, and the LCD was missing. When inquiring about the screen, we were informed that we would need to wait an additional 15 days. Frustrated by the delay, we requested a refund. Surprisingly, we were told that a 15% deduction would be app**** to our return, even though the error was on their end. It has now been nearly two months, and we are still awaiting our refund. Unfortunately, we are unable to make contact through phone calls, and our only means of communication is via email, which consistently yields the same unhelpful response.

Good day Kershnie

We apologize for the inconvenience caused

Please be advised your refund has been marked with urgency and the accounts department is working as fast as possible to resolve the matter

Have a good day further