BB
BRADLY B
1 reviews | Active since May 2024
03 May 2024, 10:50
WORST SERVICE EVER
This business doesn't track orders properly. The staff copies and pastes the same email everytime you query something on email. I placed an order on the 17 of March 2024 it took them 7 days after my mail querying the non delivered item to realise that the suppplier hasn't forwarded my order. then to get a refund is a mission. countless emails and all i get is we have escalated it.
it is the 2nd of 03 of MAY 2024. STILL NO MONEY
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Snatcher's replyOfficial
06 May 2024, 10:44Dear Bradly
We sincerely apologize for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this delay may have causPlease be assured that we are actively working to expedite your refund process. Our team has escalated your case to the highest priority, and we are committed to ensuring that you receive your refund promptly.Thank you for your patience and understanding in this matter. Should you have any further questions or concerns, please don't hesitate to reach out to us directly.
Best regards,
We sincerely apologize for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this delay may have causPlease be assured that we are actively working to expedite your refund process. Our team has escalated your case to the highest priority, and we are committed to ensuring that you receive your refund promptly.Thank you for your patience and understanding in this matter. Should you have any further questions or concerns, please don't hesitate to reach out to us directly.
Best regards,
Snatcher's reply06 May 2024, 10:44
Official
Dear Bradly
We sincerely apologize for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this delay may have causPlease be assured that we are actively working to expedite your refund process. Our team has escalated your case to the highest priority, and we are committed to ensuring that you receive your refund promptly.Thank you for your patience and understanding in this matter. Should you have any further questions or concerns, please don't hesitate to reach out to us directly.
Best regards,
We sincerely apologize for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this delay may have causPlease be assured that we are actively working to expedite your refund process. Our team has escalated your case to the highest priority, and we are committed to ensuring that you receive your refund promptly.Thank you for your patience and understanding in this matter. Should you have any further questions or concerns, please don't hesitate to reach out to us directly.
Best regards,