ZM
ZEROBIA M
1 reviews | Active since Aug 2023
24 Aug 2023, 09:00
Worst Service Delivery
I purchased a hoverboard from Snatcher as a birthday gift for my son in July 2023, but the item was not working and send it back, They collected it and I received feedback that they will send a replacement. It's been 3 weeks and no replacement received. I have been sending emails everyday since and they just dont respond at all. It's also a month later and the child doesn't have his gift. I will never advise anyone to make any purchase from Snatcher.
Helpful (0)
Replies (5)0
Replies (5)
Snatcher's replyOfficial
24 Aug 2023, 14:35Good Day Zerobia ,
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
Snatcher's reply24 Aug 2023, 14:35
Official
Good Day Zerobia ,
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
ZM
ZEROBIA M's updateReviewer Update
25 Aug 2023, 08:04Good Day, I received the email below, But never received my tracking number.
Snatcher Online | Thu, Aug 24, 10:50 AM (21 hours ago)
Good day Zerobia I trust you are well I apologize for the delay in communication.Please note that we will dispatch today, once we dispatch we will forward tracking details.
Kind Regards
Ruth ~ Customer Support Agent
Snatcher Online
How was my response today?
Snatcher Online | Thu, Aug 24, 10:50 AM (21 hours ago)
Good day Zerobia I trust you are well I apologize for the delay in communication.Please note that we will dispatch today, once we dispatch we will forward tracking details.
Kind Regards
Ruth ~ Customer Support Agent
Snatcher Online
How was my response today?
ZM
ZEROBIA M's update25 Aug 2023, 08:04
Reviewer Update
Good Day, I received the email below, But never received my tracking number.
Snatcher Online | Thu, Aug 24, 10:50 AM (21 hours ago)
Good day Zerobia I trust you are well I apologize for the delay in communication.Please note that we will dispatch today, once we dispatch we will forward tracking details.
Kind Regards
Ruth ~ Customer Support Agent
Snatcher Online
How was my response today?
Snatcher Online | Thu, Aug 24, 10:50 AM (21 hours ago)
Good day Zerobia I trust you are well I apologize for the delay in communication.Please note that we will dispatch today, once we dispatch we will forward tracking details.
Kind Regards
Ruth ~ Customer Support Agent
Snatcher Online
How was my response today?
ZM
ZEROBIA M's updateReviewer Update
28 Aug 2023, 09:16I Still have not received anything from Snatcher
ZM
ZEROBIA M's update28 Aug 2023, 09:16
Reviewer Update
I Still have not received anything from Snatcher
Snatcher's replyOfficial
29 Aug 2023, 14:22Hi ,
We will follow up with the agent and ask her to reach out
We will follow up with the agent and ask her to reach out
Snatcher's reply29 Aug 2023, 14:22
Official
Hi ,
We will follow up with the agent and ask her to reach out
We will follow up with the agent and ask her to reach out
ZM
ZEROBIA M's updateReviewer Update
29 Aug 2023, 14:39Hi,
Why don't you guys just send the item and stop making empty promises.
Why don't you guys just send the item and stop making empty promises.
ZM
ZEROBIA M's update29 Aug 2023, 14:39
Reviewer Update
Hi,
Why don't you guys just send the item and stop making empty promises.
Why don't you guys just send the item and stop making empty promises.