Worst service
Worst service ever. Bought a flask with thermostat on top, used once and already stopped working. Did not received my full order. Await my refund since the 5th of September. After my refund I will delete and block this page . No telephone number and when email no answer and they blocked me on Facebook because I asked orst service ever
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
09 Oct 2023, 18:13Talking nonsense. There is no private reply. If I click on reply the only option is delete option
's update09 Oct 2023, 18:13
Reviewer Update
Talking nonsense. There is no private reply. If I click on reply the only option is delete option
's updateReviewer Update
16 Oct 2023, 11:26These people are a bunch of clowns. Snatcher's reply:
09 Oct 2023, 07:14
Good Day ,
We do apologize for the inconvenience you have experienced .
We will get an agent to contact you shortly
Regards
Snatcher Team Still waiting for them to call me as promised as per their reply and still waiting for my refund since 05/09/2023. Longer than a month for a refund? Think they hope I say they can leave the money or use it as credit which I will not as I will block them as soon as they refunded me. Their reply on my emails. Good day Margaret,We do apologize for this,We escalated your refund to our accounts Manager,However we can assure you that we are working as fast as we can to resolve this issue,Kind Regards
09 Oct 2023, 07:14
Good Day ,
We do apologize for the inconvenience you have experienced .
We will get an agent to contact you shortly
Regards
Snatcher Team Still waiting for them to call me as promised as per their reply and still waiting for my refund since 05/09/2023. Longer than a month for a refund? Think they hope I say they can leave the money or use it as credit which I will not as I will block them as soon as they refunded me. Their reply on my emails. Good day Margaret,We do apologize for this,We escalated your refund to our accounts Manager,However we can assure you that we are working as fast as we can to resolve this issue,Kind Regards
's update16 Oct 2023, 11:26
Reviewer Update
These people are a bunch of clowns. Snatcher's reply:
09 Oct 2023, 07:14
Good Day ,
We do apologize for the inconvenience you have experienced .
We will get an agent to contact you shortly
Regards
Snatcher Team Still waiting for them to call me as promised as per their reply and still waiting for my refund since 05/09/2023. Longer than a month for a refund? Think they hope I say they can leave the money or use it as credit which I will not as I will block them as soon as they refunded me. Their reply on my emails. Good day Margaret,We do apologize for this,We escalated your refund to our accounts Manager,However we can assure you that we are working as fast as we can to resolve this issue,Kind Regards
09 Oct 2023, 07:14
Good Day ,
We do apologize for the inconvenience you have experienced .
We will get an agent to contact you shortly
Regards
Snatcher Team Still waiting for them to call me as promised as per their reply and still waiting for my refund since 05/09/2023. Longer than a month for a refund? Think they hope I say they can leave the money or use it as credit which I will not as I will block them as soon as they refunded me. Their reply on my emails. Good day Margaret,We do apologize for this,We escalated your refund to our accounts Manager,However we can assure you that we are working as fast as we can to resolve this issue,Kind Regards
Snatcher's replyOfficial
02 Nov 2023, 08:15Good day Rita,
We do apologize for the inconvenience you have experienced .
Kindly be advised that the refund has been processed and the funds have been released
We apologize for the missing item from your order
Kindly advise that we will get a customer support agent to contact you with regards to the missing item.
Regards
Snatcher Team
We do apologize for the inconvenience you have experienced .
Kindly be advised that the refund has been processed and the funds have been released
We apologize for the missing item from your order
Kindly advise that we will get a customer support agent to contact you with regards to the missing item.
Regards
Snatcher Team
Snatcher's reply02 Nov 2023, 08:15
Official
Good day Rita,
We do apologize for the inconvenience you have experienced .
Kindly be advised that the refund has been processed and the funds have been released
We apologize for the missing item from your order
Kindly advise that we will get a customer support agent to contact you with regards to the missing item.
Regards
Snatcher Team
We do apologize for the inconvenience you have experienced .
Kindly be advised that the refund has been processed and the funds have been released
We apologize for the missing item from your order
Kindly advise that we will get a customer support agent to contact you with regards to the missing item.
Regards
Snatcher Team