Worst Service

The worst customer service I have experienced in my life was from this website/ company. After their ten-day delivery window, they sent me an email saying they can't deliver the product I ordered anymore because of supplier issues and offered me a voucher to the amount of my purchase - and that was without giving me the option of a refund. I was disappointed already with their service, so I demanded a refund and they asked for my account details - saying that the refund has a turnaround time of seven days. Ten woring days later I had not received my refund yet. It is also worth mentioning that they took about a week to reply to emails in most cases. To substantiate this, my order was confirmed on the 10th of September. Today is the 25th of October and the matter regarding the order and the refund hasn't been settled.