Worst place to buy something online

The director of snatcher is just as usless and unhelpful as what the support team is. Did send him a message regarding my order that what's placed in the 26 of December 2022. Till this day everytime I contact there support its the exact same screenshot and answers of my order where it's been cleared by customs on the 12th of January 2023. When u ask support what's going on and why it's taking long there response is ill get an get feedback once my parcel only leaves the warehouse but never why it haven't yet left the warehouse. Ask the director hom self to make contact with you. The response is he will get is support team to do it. How usless and unhelpful can you be