Worst Online Store in SA

I placed an order with snatcher online on the 15th March 2023, on the 28th March 2023 I had to ask when I'd receive this order (as no one from snatcher will communicate with a customer first) I was thrn notified that there is no stock and I am to get a refund, I was yold by Sheena Williams my refund would have a 7 day turnaround time frame which I accepted, on 15 April 2023 I had still nit received any refund and I had to email them again (one cant call this business, makes you understand why) again Sheena Williams rep**** to my mail, now there was an apparent backlog in refunds and I would need to wait, on 18 April I was told by Sheena my refund would take place that day or the following day, it is today the 20th April and I still have not bern refunded, this has now exceeded the 30 calendar day period the ECT Act allows for local goods to either be delivered or refunded, it has exceeded the legal SA law time-frame any business has to process a refund, and they just could not care.