Worst online shopping business

Worst online business ever! Places my order and paid. 10 days later, only part of my order is sent,due to the main item being out of stock. I had to contact them regarding this. ZERO communication from them . Since then j have requested a refund,sent I'm my banking details and it's excuse after excuse. They DO NOT respond to my emails. They do not have the item to supply and neither do they want to refund me. What kind of business is this?!!! DO NOT SUPPORT THIS PLACE!