Worst online company in South Africa

Worst company in South Africa. I ordered and paid for my order in Nov 2022. Nothing happened. Then I had a family member visiting them in December 22. They said there was a mixup to allocate my payment and I must re-order and attach the original POP. Still nothing. We again visited them and they promised the order will be delivered within a few days. Still nothing. They don't reply to e-mails, they don't answer their phone, and they don't send my order. They don't refund. They are a bunch of ******.