Worst experience

Don't ever make the mistake of shopping at snatcher online. It's the worst experience you'll ever have

I bought and item online, from them recently. A "Jallen Gabor A8 - automatic mop, sweeper". They sent me an item that doesn't work!

You can't phone them because they've disconnected their line and only work via email where they can choose to ignore you

I've emailed them to return this item and be refunded. They are charging me a 15% handling fee. This is an unfair charge, since the product doesn't work. Thats their companies fault, not mine

Since then, they have asked me almost daily, 7 days now, to send them endless pictures and videos of the item, as if I have nothing else to do with my time, but make videos of something that doesn't work.

Since yesterday, they have not communicated with me. I've sent the requested videos and photos but no response or reply or any indication as to when they will collect their useless item

I just want them to fetch their product and refund my money! I've never had such an awful online shopping experience

Update:

They emailed me 2 days ago saying that they are refunding me in full. Now they are ignoring my emails and I still haven't been refunded. On their page it says free returns. This is a lie