Worst Customer Service

I am still your most unsatisfied first-time buyer! I returned an item that was defective. Was informed that I will be charged 15% for the return. It was collected. No one acknowledged receipt of the return to the warehouse. All I'm asking is - when will I receive my refund? And get a generic reply like I'm not a person. 7 days. I keep asking 7 days from when? I keep being ignored. So I ask again.... HAS my return been received, checked, and processed? And WHEN will my money be refunded? I will NEVER buy on Snatcher again. Shein and Wish is much better with general customer queries and responses. Takealot takes the crown for best service, even though they are just local. If your customer service is at least better, you will keep some of your unsatisfied product customers. Faulty products are not your fault, but how you treat the people who got "stuck" with them is. I hope you learn something about that today.