What happend??? Are you seriously looking to lose clients??

Previously I gave them a 5star rating,but with my second order I have received my whole order and now its radio silence about my outstanding product,after many emails sent. This time my order came in a opened box and 90% of the packaging was ruined. Looks like snatcher is selling other brands factory rejects. My order was worth almost R3000 this time. Snatcher you have lost a loyal client and if I dont get reply from you soon I will take legal action against you.