Well there had been 2 products that were out of stock from my order and I was told that I would get a refund or that I could opt to order another product

Well there had been 2 products that were out of stock from my order and I was told that I would get a refund or that I could opt to order another product. I opted to order another product and asked that the balance left over be credited to my account. I'm still waiting for my delivery to date so I'm guessing that I will have to follow up with them again and keep on chasing until I receive my products. They also take forever to get back to you because everything is on email and you can't even call them to notify them of urgent questions you have. So I haven't had a great shopping experience however the products that I did receive do far are exactly as advertised I haven't used them yet but thye appear to be great quality.