Waiting on refund since April 2024

I am very disappointed that I still did not get my refund for items that was out of stock. I placed order #372483 on 29 March 2024 and on 9 April 2024 I received an email to advise me that the items(2 pink string lights) is out of order. I rep**** on 09/08/24 with my banking details . I received a reply that same day that the money will be in my account within in 7-10 business days turn around time. I have been following up but I still get the same reply that it will be in my account within the timeframe. This is the reply I get every time I follow up:

Good day, I hope this email finds you well. I am writing to address your refund request, which has regrettably not been resolved as promptly as we would have hoped. We understand how frustrating this delay must be and sincerely apologize for any inconvenience it has caused you. Please know that your refund request has been prioritized and sent to our accounts department for immediate processing. We are making every effort to ensure that your refund is processed as quickly as possible. Your patience and understanding during this time are greatly appreciated. We value your business and your satisfaction is important to us. Thank you for bringing this issue to our attention, and for your continued patience as we work to resolve it. Once again, we apologize for the delay and any inconvenience it may have caused. We are committed to improving our processes to prevent such issues in the future. Thank you for your understanding and cooperation. Have a blessed day.

Kind Regards Felicia