SF
Sonja F
1 reviews | Active since Feb 2022
18 Oct 2023, 07:31
Waiting for refund for months
I ordered on 31 August, the fairy lights was out of stock and I asked for a refund. Today 18 October I'm still waiting for my refund, every time I follow up I'm told there is a backlog and they will mark it as urgent. Now since Monday I'm told I have to wait for funds to show. This is the worst service especially since it was my first order.
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Replies (2)
Snatcher's replyOfficial
18 Oct 2023, 08:19Good Day Sonja,
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
We apologize for the inconvenience which has been caused
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
We apologize for the inconvenience which has been caused
Regards
Snatcher Team
Snatcher's reply18 Oct 2023, 08:19
Official
Good Day Sonja,
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
We apologize for the inconvenience which has been caused
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
We apologize for the inconvenience which has been caused
Regards
Snatcher Team
SF
Sonja F's updateReviewer Update
18 Oct 2023, 09:13I have been hearing this since September, every time I just hear they will follow up with the accounts department, this is my money that you are keeping from me.
SF
Sonja F's update18 Oct 2023, 09:13
Reviewer Update
I have been hearing this since September, every time I just hear they will follow up with the accounts department, this is my money that you are keeping from me.