VERY UNHAPPY WITH SERVICE FROM SNATCHER

Item: Snatcher
Rating: 1
Author: Belinda W

I ordered a white computer desk on wheels for my granddaughter for her birthday. When opening the box we discovered that firstly the desk was not white but a light wood grain and secondly the edge of the desk had damage.

I contacted Snatcher and the courier collected the desk on 06 August 2024. Since then after numerous emails I am still waiting for a response for the returned item. This item has been paid for in full but I do not have the item.

One cannot phone Snatcher your only contact is by email to which you get no reply.

ORDER NUMBER 384964

Belinda Wahl <***> Wed, 21 Aug, 09:07 (6 days ago) to Snatcher

Good morning,

I am following up on my damaged and incorrect product that was collected by the courier on 6 August 2024. I have heard nothing about the outcome. I am very upset that I have had no response from Snatcher.

Please advise what is happening as this was my granddaughters birthday gift and she still does not have her gift back yet.

Regards,

Belinda Wahl ***

*** Wed, 21 Aug, 09:08 (6 days ago) to me

Dear Valued Customer,

Thank you for contacting us.

We've received your request. Your reference number is #930800.

Please allow up to 48 hours for a response should you not get one immediately as our consultants are working to resolve your query.

Our operating times are from 8am – 4pm (Mon-Fri) and closed on Public Holidays.

In the Meantime, here's a few helpful links:

FAQ - https://snatcher.co.za/faq/ Delivery Process - https://snatcher.co.za/delivery-process/

Kind Regards

Snatcher Team

Belinda Wahl <***> Mon, 26 Aug, 07:49 (1 day ago) to info

Still waiting for a response.

Regards,

Belinda Wahl ***

Helpful (0)

Replies (1)

Belinda W's updateReviewer Update

27 Aug 2024, 16:03

Order confirmationThank you for your order, Belinda

We have received your order and will contact you when your package is shipped. Below is your purchase information.Order summary
Order: 393829
Aug 07, 2024 | Snail Repairing Cream - Hydrate, Heal & Smooth Skin × 6 | R174.00
Discount: | -R7.08
Price after discount: | R166.92
Variant: | Size - Tub
Product SKU: | SNAIL-CREAM-1 | Makeup Fixer Snail Gel × 1 | R39.00
Discount: | -R1.58
Price after discount: | R37.42
Product SKU: | R1806-SNG | Natural Hair Growth Serum - Anti-Ageing, Nourishing, 2-for-1 Offer × 2 | R58.00
Discount: | -R2.36
Price after discount: | R55.64
Product SKU: | DIS-HLS Discount: | -R11.00
Subtotal price: | R224.66
Shipping price: | R79.00
Taxes included: | R33.91Total price: | R339.00Billing and shipping
Payment method
Payflex
| Shipping method
Main Center Courier Delivery

Billing
Belinda Wahl
30 Arnold Street

Alrode, Alberton
Gauteng
1449
South Africa (ZA)
***
| Shipping
Belinda Wahl
30 Arnold Street

Alrode, Alberton
Gauteng
1449
South Africa (ZA)
***
If You Paid VIA Bank Transfer/EFT, please use the below banking details and use your order number as reference:Snatcher Deals
FNB Cheque Acc
***
250655 DHD Investments T/A Snatcher DealsPrestige business Park, Unit No 23 ***https://snatcher.co.za | | | This email was sent to *** because you've subscribed on our site or made a purchase.Unsubscribe | Edit preferences

Belinda Wahl | | Thu, 15 Aug, 11:58 (12 days ago)
Good morning, Just following up as to when I will receive my order. Regards, Belinda Wahl ***

3Snatcher Online | | Thu, 15 Aug, 12:22 (12 days ago)
Good Day Thank you for your email. I will contact the supplier to expedite your order. Best regards,
Belinda Wahl <***> | Mon, 26 Aug, 08:30 (1 day ago) | |
to Snatcher

Good day,Please can you advise when I will receive this order which has been paid for in full?
Regards,
Belinda Wahl***

On Wed, 7 Aug 2024 at 12:18, Snatcher Online <***> wrote: Order confirmationThank you for your order, Belinda

We have received your order and will contact you when your package is shipped. Below is your purchase information.Order summary
Order: 393829
Aug 07, 2024 | Snail Repairing Cream - Hydrate, Heal & Smooth Skin × 6 | R174.00
Discount: | -R7.08
Price after discount: | R166.92
Variant: | Size - Tub
Product SKU: | SNAIL-CREAM-1 | Makeup Fixer Snail Gel × 1 | R39.00
Discount: | -R1.58
Price after discount: | R37.42
Product SKU: | R1806-SNG | Natural Hair Growth Serum - Anti-Ageing, Nourishing, 2-for-1 Offer × 2 | R58.00
Discount: | -R2.36
Price after discount: | R55.64
Product SKU: | DIS-HLS Discount: | -R11.00
Subtotal price: | R224.66
Shipping price: | R79.00
Taxes included: | R33.91Total price: | R339.00Billing and shipping
Payment method
Payflex
| Shipping method
Main Center Courier Delivery

Billing
Belinda Wahl
30 Arnold Street

Alrode, Alberton
Gauteng
1449
South Africa (ZA)
***
| Shipping
Belinda Wahl
30 Arnold Street

Alrode, Alberton
Gauteng
1449
South Africa (ZA)
***
If You Paid VIA Bank Transfer/EFT, please use the below banking details and use your order number as reference:Snatcher Deals
FNB Cheque Acc
***
250655 DHD Investments T/A Snatcher DealsPrestige business Park, Unit No 23 ***https://snatcher.co.za | | | This email was sent to *** because you've subscribed on our site or made a purchase.Unsubscribe | Edit preferences

Placed this above order on 7 August 2024.

Got an email saying that some of the products were out of stock and they were waiting for stock. Have since emailed them asking for feedback about when my fully paidup order will be delivered and I have had no response to my emails.

Really very very disappointed in the service I have received from Snatcher lately. Once again you cannot contact them by phone only by email but you get no response.

Definetly a big thumbs down for Snatcher.

Belinda W's update27 Aug 2024, 16:03

Reviewer Update