Very unhappy customer! 🙁

After having a few good orders and service from Snatcher, Sadly snatcher has let me down with my last 2 orders. I have send a few emails regarding my last 2 orders and not getting any feedback. I ordered things for my child's school things and I don't have much time before school opens. It's my child's first time going school and she won't have a good start Thanks to snatcher! My reviews were very good before. From 13th December till now nothing????? I was still going to order few other things but not anymore 😕