Very reluctant to process refunds.

These people have the worst service delivery. Their delivery takes very long and they are not able to assist with any matter in a professional manner. Ive placed an order and I paid for said order. However, they have no stock and offered me store credit or a refund I chose a refund, but its now two weeks later and I'm still waiting for my refund. They keep on telling me they have a backlog. This is not the first time I've experienced their reluctance to process refunds. Ive told them why do you sell products when you have no stock then you don't want to pay back the money.