Very poor service and unable to deliver correctly

The item delivered for an online order was incorrect and nothing like what was advertised online. The returned item was collected by an impolite courier service after 3 attempts trying to find my address for the pickup. Snatcher arranged for the correct item from their supplier but the incorrect item was again supp**** to Snatcher. The Snatcher solution is give the supplier a third chance to provide the correct item. No offer a refund has been offered as a solution.

Also Snatcher "call centre" hardly ever answered telephone calls. Many calls have been made from since before placing the initial order until now, but very few of them are answered. Some calls are answered but hang up immediately.

Requested my money back and waiting for their response...