Very Disappointed

I have ordered over R 11 000 worth of goods from Snatcher from January and now I have requested refunds on 2 small items that are defective and they are not answering my calls, my emails or responding to their 'contact us' mails on their website. I've tried numerous times to make contact with them but they don't answer their phones. When it eventually Rings to get through a customer care agent, the phone just switches off. I just want to say after supporting you with do many purchases, I would expect better service and I will have to go back to Takealot. At least their after sales service is excellent. I know now that if there are any refunds due or if there's any defects or damages to my purchase, they will respond immediately. Very disappointing.