VERY BAD SERVICE SNATCHER!!

I made a purchase through Snatcher on 12 August 2022. The amount of R561,74 went through my ABSA credit card. No confirmation or order nr was received from Snatcher. I contacted them online and Andile Mncube asked me to send proof of payment sms which I sent. On 15 August I enquired again via e-mail and she asked me to send proof of transaction on my statement. I forwarded this to her as well. I phoned ABSA card enquiring about 'unprocessed' below card transaction. They explained that the transaction has gone through successfully and that SNATCHER has to BANK the amount. I forwarded that information to SNATCHER via e-mail. I have enquired twice via e-mail about paying that amount back into my credit card. I have not received feedback in this regard.