Very bad service!!!!

I ordered and paid for goods last month. No order details was received and and the items were still in my cart. I **** another order and paid for it. Again no order was created and items was still in my cart. The payments was excepted by Snatcher but no orders was created. I immediately reported this to Snatcher with proof of payments. Snatcher said they will refund me, buy now it is more than 4 weeks there is no refund. Feedback on emails has stopped.