Very bad experience and disgustingly poor customer service!

I ordered something from Snatcher and received the incorrect items on 18/05/2023. I raised a request to return the product on the same day and only received a reply after a second request to return the product was logged. They eventually collected the parts and I sent two requests to query the refund status. I received confirmation from them that the information had been sent to their accounts department to process my refund. I subsequently requested an update on the status of the refund, and I was advised on 21/06/2023 that they have a 7-day turnaround time. I have since then sent a further 2 requests on 21/06/2023 and 04/07/2023 respectively to establish the status of the refund. Then on 05/07/2023 they indicated that there was a backlog in the processing of refunds. I have now sent a further 4 requests for an update on the status of the refund and now they don’t even reply to any of the requests sent to them. So as of today, 24/07/2023, 16 working days have passed, and I have still not received my refund or reply to any subsequent emails o online requests submitted. They have a contact phone number on their website, and they state due to the “nature of their business” they don’t take phone calls. I believe this is because they are running away from the high level of complaints due to the poor to non-existent service receive by their clients. I would not recommend them to anyone and if I could give them less that one star for their service this would even be far too good for them!