LB
Lillian B
1 reviews | Active since Nov 2022
15 Sept 2023, 15:58
Unsatisfactory customer response and delivery
I have a shopping addiction and came across snatcher. Yes the prices are good and my second order had super fast delivery which impressed me cause I hate waiting for my orders.
However... My first order was incorrect. Item missing and received replacement items. I ordered 2 things in x color and received totally different color from what I ordered. I logged a complaint and then was told by Shaun Vogel oh they are out of stock and replaced with a different color, just mentioning that on their site to date it still shows that black is available. My response was that this is no right they can't just replace my order as they please, they should notify me and then I can choose whether or not I accept another color or just cancel the item as it is MY money to do with what I please. OK so they arrange collection for the items. Days have passed and I have asked on numerous emails about my refund. They respond to my emails answer other things but not once answer the of "Where us my refund"
Okay so second order. I get a surprise and my previous missing item is in the box with new tag order. Awesome but guess what... Yet again 1 Item missing and 4 Item replacements. I again bring this under their attention and again asked about refund on my previous replacement items. Shaun answers but guess what he yet again dodges the answer of my refund.
OK so I a higher step regarding to my refund, within hour I was sent email refund will be received somewhere between today and Monday. Let's hope so as they were happy to take my money but when it came to refund I had to keep asking and question kept getting ghosted.
1. Snatcher you should double check all orders before closing up box.
2. Update your website and make sure you have x quantity available
3. Communication with your clients
4. Don't ever replace Item with something else because you failed to check stock and not updated your website quantity
5. Always remember that client satisfaction makes a business successful, the money that you take from us clients is the reason you exist. Without our money's you won't have a business! I have read numerous complaints like mine so I was not the exception!
I hope you do my refund as stated by Monday latest. I am still waiting on my question when I am receiving the 4 items I did order and you replaced and my missing item!+
Helpful (0)
Replies (2)0
Replies (2)
Snatcher's replyOfficial
18 Sept 2023, 07:16Good Day Lillian ,
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
Best regards,
Snatcher's reply18 Sept 2023, 07:16
Official
Good Day Lillian ,
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
Best regards,
LB
Lillian B's updateReviewer Update
19 Sept 2023, 06:01That is great, thank you, I received my refund refund on first order. However there was a refund issued on my second order aswell for R161. My question is why, I was under the impression that I am receiving what I ordered in the first place. If not then I am very upset because I was told I am receiving it.
However if not receiving then the amount is incorrect in any case as my order that was incorrect was
4 x R92= R368
1 x R49.34=R49.34
Total R417. 34
Not to mention the courier fee which does not get refunded from what I understand from other complaints listed on Hello Peter. That definitely does not sit well with me as like with me I order extra stuff to make courier viable then I don't receive what I initially wanted and just get an apology. That is not fair to buyers, you are the ones Making the errors not your clients.
However if not receiving then the amount is incorrect in any case as my order that was incorrect was
4 x R92= R368
1 x R49.34=R49.34
Total R417. 34
Not to mention the courier fee which does not get refunded from what I understand from other complaints listed on Hello Peter. That definitely does not sit well with me as like with me I order extra stuff to make courier viable then I don't receive what I initially wanted and just get an apology. That is not fair to buyers, you are the ones Making the errors not your clients.
LB
Lillian B's update19 Sept 2023, 06:01
Reviewer Update
That is great, thank you, I received my refund refund on first order. However there was a refund issued on my second order aswell for R161. My question is why, I was under the impression that I am receiving what I ordered in the first place. If not then I am very upset because I was told I am receiving it.
However if not receiving then the amount is incorrect in any case as my order that was incorrect was
4 x R92= R368
1 x R49.34=R49.34
Total R417. 34
Not to mention the courier fee which does not get refunded from what I understand from other complaints listed on Hello Peter. That definitely does not sit well with me as like with me I order extra stuff to make courier viable then I don't receive what I initially wanted and just get an apology. That is not fair to buyers, you are the ones Making the errors not your clients.
However if not receiving then the amount is incorrect in any case as my order that was incorrect was
4 x R92= R368
1 x R49.34=R49.34
Total R417. 34
Not to mention the courier fee which does not get refunded from what I understand from other complaints listed on Hello Peter. That definitely does not sit well with me as like with me I order extra stuff to make courier viable then I don't receive what I initially wanted and just get an apology. That is not fair to buyers, you are the ones Making the errors not your clients.