JE
Janene E
1 reviews | Active since May 2015
09 Nov 2023, 07:31
Unreliable and not wanting to refund
YET Again - this will also be my very last order. I have been fooled once too many. I have actually asked if the item is in stock - and the consultants responded YES, WE HAVE PLENTY OF STOCK, you can place the order. With the follow-ups - yes mam all is in order we will ship shortly.... order was delivered - WRONG PRODUCTS!!!! Best of all the red lights are almost half the price of the Pink ones!! According to Ruth, I was supposed to be refunded - guess what - NO REFUND AGAIN!!!!
Second order - Got an email stating the lights were not in stock - requested to replace the lights with more of the red ones to make up the price difference, this after Siphesihle Mntambo confirmed on EMAIL I would receive 10 red in place of the 7 Pink. Guess what - had to receive 3 boxes less than arranged!!
I have all the email communication up till when you complain then its radio silent with no other option to communicate as you don't have telephone lines!!
Please just give my money back so that I can be done with this company. you are really trying to fool people and then we lose money by paying what we ask for and delivering products - and then we need to accept the wrong orders and FIGHT to get our money back AGAIN!!! Order #328791 and Order #322762
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Replies (17)0
Replies (17)JE
Janene E's updateReviewer Update
09 Nov 2023, 15:26Will this be on both orders?
Secondly, how is it possible that the consultant has not attempted to inform us of the wrong lights being sent in order 328791 AND how is it possible that I received fewer products than agreed on on order 322762? not sure if it's in the right order. I was supposed to receive 10 red lights on the second order to make up for the cheaper order AND the order one I received 5 red lights which is ALSO cheaper than what I ordered. So I need confirmation that BOTH orders will be rectified and when.
Secondly, how is it possible that the consultant has not attempted to inform us of the wrong lights being sent in order 328791 AND how is it possible that I received fewer products than agreed on on order 322762? not sure if it's in the right order. I was supposed to receive 10 red lights on the second order to make up for the cheaper order AND the order one I received 5 red lights which is ALSO cheaper than what I ordered. So I need confirmation that BOTH orders will be rectified and when.
JE
Janene E's update09 Nov 2023, 15:26
Reviewer Update
Will this be on both orders?
Secondly, how is it possible that the consultant has not attempted to inform us of the wrong lights being sent in order 328791 AND how is it possible that I received fewer products than agreed on on order 322762? not sure if it's in the right order. I was supposed to receive 10 red lights on the second order to make up for the cheaper order AND the order one I received 5 red lights which is ALSO cheaper than what I ordered. So I need confirmation that BOTH orders will be rectified and when.
Secondly, how is it possible that the consultant has not attempted to inform us of the wrong lights being sent in order 328791 AND how is it possible that I received fewer products than agreed on on order 322762? not sure if it's in the right order. I was supposed to receive 10 red lights on the second order to make up for the cheaper order AND the order one I received 5 red lights which is ALSO cheaper than what I ordered. So I need confirmation that BOTH orders will be rectified and when.
Snatcher's replyOfficial
09 Nov 2023, 15:43Good day Janene,
We apologize for the incorrect item being sent.
As the consultants are not notified that a different item will be sent as the supplier sends them.
We are reviewing your query.
Kind regards
Snatcher Team
We apologize for the incorrect item being sent.
As the consultants are not notified that a different item will be sent as the supplier sends them.
We are reviewing your query.
Kind regards
Snatcher Team
Snatcher's reply09 Nov 2023, 15:43
Official
Good day Janene,
We apologize for the incorrect item being sent.
As the consultants are not notified that a different item will be sent as the supplier sends them.
We are reviewing your query.
Kind regards
Snatcher Team
We apologize for the incorrect item being sent.
As the consultants are not notified that a different item will be sent as the supplier sends them.
We are reviewing your query.
Kind regards
Snatcher Team
JE
Janene E's updateReviewer Update
11 Nov 2023, 11:57So I opened my boxes of curtain lights.... Guess what NOT ONE CURTAIN LIGHT IN THE BOXES!!!! All off them cheap 10m string lights!!! Selling on your website for R28.79!!!! Half the price!!! You fooled me on this whole order, TWICE! ****med me out of R238 abd yet not ONE of my refunds has been made or reflect! U want my money back on the difference of the red vs pink on both orders AND ny money back on the difference on the so called curtain lights!!! Then you can just deactivate my complete profile, this was the last straw. I have begged someone to call me, no one bothers. Multiple emails on this matters ignored.
This is competely unexcepable!!
All the issues on both orders:
First order 5x pink lights - received 5 red lights half the price of pink, no communication!!!
Second order - 7 pink lights and 5 curtain lights. I received 7 red lights (half the price of pink again) and 5 regular 10m lights in the boxes of so called curtain lights, less than half the price!!!! Second order almost ****med out of R239 alone!!!!
Ensure a refund on BOTH orders and send me proof or I will lay another complaint by the Consumer Protection.
Tired of this!
This is competely unexcepable!!
All the issues on both orders:
First order 5x pink lights - received 5 red lights half the price of pink, no communication!!!
Second order - 7 pink lights and 5 curtain lights. I received 7 red lights (half the price of pink again) and 5 regular 10m lights in the boxes of so called curtain lights, less than half the price!!!! Second order almost ****med out of R239 alone!!!!
Ensure a refund on BOTH orders and send me proof or I will lay another complaint by the Consumer Protection.
Tired of this!
JE
Janene E's update11 Nov 2023, 11:57
Reviewer Update
So I opened my boxes of curtain lights.... Guess what NOT ONE CURTAIN LIGHT IN THE BOXES!!!! All off them cheap 10m string lights!!! Selling on your website for R28.79!!!! Half the price!!! You fooled me on this whole order, TWICE! ****med me out of R238 abd yet not ONE of my refunds has been made or reflect! U want my money back on the difference of the red vs pink on both orders AND ny money back on the difference on the so called curtain lights!!! Then you can just deactivate my complete profile, this was the last straw. I have begged someone to call me, no one bothers. Multiple emails on this matters ignored.
This is competely unexcepable!!
All the issues on both orders:
First order 5x pink lights - received 5 red lights half the price of pink, no communication!!!
Second order - 7 pink lights and 5 curtain lights. I received 7 red lights (half the price of pink again) and 5 regular 10m lights in the boxes of so called curtain lights, less than half the price!!!! Second order almost ****med out of R239 alone!!!!
Ensure a refund on BOTH orders and send me proof or I will lay another complaint by the Consumer Protection.
Tired of this!
This is competely unexcepable!!
All the issues on both orders:
First order 5x pink lights - received 5 red lights half the price of pink, no communication!!!
Second order - 7 pink lights and 5 curtain lights. I received 7 red lights (half the price of pink again) and 5 regular 10m lights in the boxes of so called curtain lights, less than half the price!!!! Second order almost ****med out of R239 alone!!!!
Ensure a refund on BOTH orders and send me proof or I will lay another complaint by the Consumer Protection.
Tired of this!
JE
Janene E's updateReviewer Update
13 Nov 2023, 08:57I really just want SNATCHER to confirm my issues and confirm the refunds on BOTH orders so I can move on. I have been promised since last week Monday that the refunds have been made - but now we are again 10 days later and nothing has been resolved. Only empty promises. Kindly confirm the dates of the refunds as well as the amounts so I can move on,
JE
Janene E's update13 Nov 2023, 08:57
Reviewer Update
I really just want SNATCHER to confirm my issues and confirm the refunds on BOTH orders so I can move on. I have been promised since last week Monday that the refunds have been made - but now we are again 10 days later and nothing has been resolved. Only empty promises. Kindly confirm the dates of the refunds as well as the amounts so I can move on,
JE
Janene E's updateReviewer Update
13 Nov 2023, 16:47Every time I ask for proof of refund i get a answer like this or completely ignored on email.
JE
Janene E's update13 Nov 2023, 16:47
Reviewer Update
Every time I ask for proof of refund i get a answer like this or completely ignored on email.
JE
Janene E's updateReviewer Update
15 Nov 2023, 07:16I AM STILL WAITING!!!!! No refunds done at all!!!!
JE
Janene E's update15 Nov 2023, 07:16
Reviewer Update
I AM STILL WAITING!!!!! No refunds done at all!!!!
JE
Janene E's updateReviewer Update
15 Nov 2023, 08:32Can you kindly send me the proof of the refunds so that I can query this by Payflex? Its been over 2 weeks and nothing reflects anywhere. Ruth, one of your consultants told me to go ask Payflex for my money, and when I ask for the proof of refund I get ignored. Payflex does not want to assist unless I can give proof from the Company showing a refund. My email address is on your records, PLEASE JUST SEND ME THE PROOF so I can sort it out and move on.
I also asked if it could be confirmed the amounts of all the issues on the orders - no answers.
I also asked if it could be confirmed the amounts of all the issues on the orders - no answers.
JE
Janene E's update15 Nov 2023, 08:32
Reviewer Update
Can you kindly send me the proof of the refunds so that I can query this by Payflex? Its been over 2 weeks and nothing reflects anywhere. Ruth, one of your consultants told me to go ask Payflex for my money, and when I ask for the proof of refund I get ignored. Payflex does not want to assist unless I can give proof from the Company showing a refund. My email address is on your records, PLEASE JUST SEND ME THE PROOF so I can sort it out and move on.
I also asked if it could be confirmed the amounts of all the issues on the orders - no answers.
I also asked if it could be confirmed the amounts of all the issues on the orders - no answers.
JE
Janene E's updateReviewer Update
15 Nov 2023, 14:15So while the quick responses has stopped again - I have just been notified I have not been refunded the amounts I am due.
What happened on the curtain lights that was not even curtain lights in the box but cheap 10m extendable lights? That was a total of R148 in the price difference that had to be refunded on top of the rest????? Now I need to continue to fight a endless fight that could have been resolved ages ago
What happened on the curtain lights that was not even curtain lights in the box but cheap 10m extendable lights? That was a total of R148 in the price difference that had to be refunded on top of the rest????? Now I need to continue to fight a endless fight that could have been resolved ages ago
JE
Janene E's update15 Nov 2023, 14:15
Reviewer Update
So while the quick responses has stopped again - I have just been notified I have not been refunded the amounts I am due.
What happened on the curtain lights that was not even curtain lights in the box but cheap 10m extendable lights? That was a total of R148 in the price difference that had to be refunded on top of the rest????? Now I need to continue to fight a endless fight that could have been resolved ages ago
What happened on the curtain lights that was not even curtain lights in the box but cheap 10m extendable lights? That was a total of R148 in the price difference that had to be refunded on top of the rest????? Now I need to continue to fight a endless fight that could have been resolved ages ago
JE
Janene E's updateReviewer Update
15 Nov 2023, 15:42Ruth has confirmed that the refund for the price difference on the 5 curtain lights has indeed NOT been done - only the first 2 refunds regarding the Pink/Red lights.
Everytime I get an automated response from you on top with no answers.
CONFIRM THAT ALL 3 REFUNDS HAS BEEN PROCESSED PLEASE!!! AND PLEASE SEND ME THE PROOF OF THE REFUNDS SO I CAN TAKE IT UP WITH PAYFLEX!!!
Everytime I get an automated response from you on top with no answers.
CONFIRM THAT ALL 3 REFUNDS HAS BEEN PROCESSED PLEASE!!! AND PLEASE SEND ME THE PROOF OF THE REFUNDS SO I CAN TAKE IT UP WITH PAYFLEX!!!
JE
Janene E's update15 Nov 2023, 15:42
Reviewer Update
Ruth has confirmed that the refund for the price difference on the 5 curtain lights has indeed NOT been done - only the first 2 refunds regarding the Pink/Red lights.
Everytime I get an automated response from you on top with no answers.
CONFIRM THAT ALL 3 REFUNDS HAS BEEN PROCESSED PLEASE!!! AND PLEASE SEND ME THE PROOF OF THE REFUNDS SO I CAN TAKE IT UP WITH PAYFLEX!!!
Everytime I get an automated response from you on top with no answers.
CONFIRM THAT ALL 3 REFUNDS HAS BEEN PROCESSED PLEASE!!! AND PLEASE SEND ME THE PROOF OF THE REFUNDS SO I CAN TAKE IT UP WITH PAYFLEX!!!
Snatcher's replyOfficial
16 Nov 2023, 07:14Good morning Janene ,
We apologize for the inconvenience caused
We see that theres items that need to be collected in order to get refunded.
Kindly be advised that the refund request escalation will be sent to our accounts department.
Kind regards
Snatcher Team
We apologize for the inconvenience caused
We see that theres items that need to be collected in order to get refunded.
Kindly be advised that the refund request escalation will be sent to our accounts department.
Kind regards
Snatcher Team
Snatcher's reply16 Nov 2023, 07:14
Official
Good morning Janene ,
We apologize for the inconvenience caused
We see that theres items that need to be collected in order to get refunded.
Kindly be advised that the refund request escalation will be sent to our accounts department.
Kind regards
Snatcher Team
We apologize for the inconvenience caused
We see that theres items that need to be collected in order to get refunded.
Kindly be advised that the refund request escalation will be sent to our accounts department.
Kind regards
Snatcher Team
JE
Janene E's updateReviewer Update
16 Nov 2023, 07:53I did not ask for the items collected - I asked for the difference to be paid out. Ruth just decided that she WILL now let the items get collected! I am not willing to wait another MONTH to get my money back!!! Please REFUND the price difference between the curtain lights and the 10-meter low-budget fairy lights that I received in place of the curtain lights so I can move along!!! I am now really getting irritated as I have been asking the SAME QUESTION EVERY DAY FOR ALMOST 3 WEEKS!!!!!!!!!!!!!!!!!!
JE
Janene E's update16 Nov 2023, 07:53
Reviewer Update
I did not ask for the items collected - I asked for the difference to be paid out. Ruth just decided that she WILL now let the items get collected! I am not willing to wait another MONTH to get my money back!!! Please REFUND the price difference between the curtain lights and the 10-meter low-budget fairy lights that I received in place of the curtain lights so I can move along!!! I am now really getting irritated as I have been asking the SAME QUESTION EVERY DAY FOR ALMOST 3 WEEKS!!!!!!!!!!!!!!!!!!
JE
Janene E's updateReviewer Update
16 Nov 2023, 07:56I also don't understand how the items all of a sudden need to be collected after 7 days of back and forth if the refund has already been processed according to ALL your messages above as well as Ruth's!! Then you NEVER did the refund in the first place and have been lying all along! So now I am really going to ask for the last time - PLEASE REFUND THE PRICE DIFFERENCES BETWEEN THE 3 ERRORS MADE FROM YOUR END SO I CAN DELETE MY ACCOUNT AND MOVE ON!!!!!!
YOU DID NOT WAIT TO TAKE MY MONEY BUT DO NOT WANT TO GIVE MONEY BACK WHEN YOU ARE *********** WITH YOUR ORDERS!
YOU DID NOT WAIT TO TAKE MY MONEY BUT DO NOT WANT TO GIVE MONEY BACK WHEN YOU ARE *********** WITH YOUR ORDERS!
JE
Janene E's update16 Nov 2023, 07:56
Reviewer Update
I also don't understand how the items all of a sudden need to be collected after 7 days of back and forth if the refund has already been processed according to ALL your messages above as well as Ruth's!! Then you NEVER did the refund in the first place and have been lying all along! So now I am really going to ask for the last time - PLEASE REFUND THE PRICE DIFFERENCES BETWEEN THE 3 ERRORS MADE FROM YOUR END SO I CAN DELETE MY ACCOUNT AND MOVE ON!!!!!!
YOU DID NOT WAIT TO TAKE MY MONEY BUT DO NOT WANT TO GIVE MONEY BACK WHEN YOU ARE *********** WITH YOUR ORDERS!
YOU DID NOT WAIT TO TAKE MY MONEY BUT DO NOT WANT TO GIVE MONEY BACK WHEN YOU ARE *********** WITH YOUR ORDERS!
JE
Janene E's updateReviewer Update
16 Nov 2023, 15:11So WHEN am I going to get feedback or my money???
JE
Janene E's update16 Nov 2023, 15:11
Reviewer Update
So WHEN am I going to get feedback or my money???
JE
Janene E's updateReviewer Update
17 Nov 2023, 14:24Not one of the 3 refunds reflecting!! 3 weeks in counting!!!!
JE
Janene E's update17 Nov 2023, 14:24
Reviewer Update
Not one of the 3 refunds reflecting!! 3 weeks in counting!!!!
JE
Janene E's updateReviewer Update
20 Nov 2023, 07:20STILL NO REFUND!!!! NOT ONE OF THE 3!!!!
JE
Janene E's update20 Nov 2023, 07:20
Reviewer Update
STILL NO REFUND!!!! NOT ONE OF THE 3!!!!
JE
Janene E's updateReviewer Update
20 Nov 2023, 15:26I am still waiting since you have started to IGNORE ALL MY QUERIES regarding proof of refunds
JE
Janene E's update20 Nov 2023, 15:26
Reviewer Update
I am still waiting since you have started to IGNORE ALL MY QUERIES regarding proof of refunds
JE
Janene E's updateReviewer Update
21 Nov 2023, 13:24HOW ON EARTH DID YOU MANAGE TO REFUND THE WRONG PAYFLEX ACCOUNT?????????????? YOU DID NOT REFUND THE CORRECT ACCOUNT SO WHAT SHOULD I NOW ASSUME ALL THAT MONEY IS LOST????
YOU REFUNDED AN ACCOUNT THAT WAS NOT EVEN USED FOR THIS PURCHASE!!!! HOW DO YOU REFUND ANYONE WITHOUT CHECKING!!!!!!!!!!!!!!!!!!
YOU REFUNDED AN ACCOUNT THAT WAS NOT EVEN USED FOR THIS PURCHASE!!!! HOW DO YOU REFUND ANYONE WITHOUT CHECKING!!!!!!!!!!!!!!!!!!
JE
Janene E's update21 Nov 2023, 13:24
Reviewer Update
HOW ON EARTH DID YOU MANAGE TO REFUND THE WRONG PAYFLEX ACCOUNT?????????????? YOU DID NOT REFUND THE CORRECT ACCOUNT SO WHAT SHOULD I NOW ASSUME ALL THAT MONEY IS LOST????
YOU REFUNDED AN ACCOUNT THAT WAS NOT EVEN USED FOR THIS PURCHASE!!!! HOW DO YOU REFUND ANYONE WITHOUT CHECKING!!!!!!!!!!!!!!!!!!
YOU REFUNDED AN ACCOUNT THAT WAS NOT EVEN USED FOR THIS PURCHASE!!!! HOW DO YOU REFUND ANYONE WITHOUT CHECKING!!!!!!!!!!!!!!!!!!