Unprofessional service & bad experience

I placed an online order on 05/08/2024, as per delivery information was told to expect delivery within 7 days. Reason I bought was to give the items as a birthday gift to my wife. Only email received from snatcher was order confirmation(#393494). Despite numerous emails I sent to enquire about delivery no feedback was given to me. Till to date I haven't heard or received any feedback about my order. The contact numbers on their website goes nowhere, dead end. They don't respond to emails, very unprofessional. My money is ****** as nothing has been delivered to me. I'm frustrated as my refund won't be provided either. If I had known this would happen then I wouldn't have placed that order as now my money is ****** by snatcher. Worst experience I have ever received from an online store.