Unhappy loyal customer

I have returned a product which was faulty and have been promised a refund, to date I have not received anything and the customer service agent Ismaeel Rahim have promised that my refund was being processed. I have even sent numerous emails to the contact email for Snatcher, their telephone lines are not working either as they cannot receive incoming calls.

21st June 2024 was the last I heard from the service agent, 24 hours has gone by and it seems like it will be 24 days now instead

Good day Shaheema

I hope this email finds you well.

I wanted to address the concerning matter of your refund request, which has unfortunately not been resolved as promptly as we would have liked.

Rest assured, your refund request has been prioritized and sent to our accounts department for immediate processing. Your patience and understanding in this situation are greatly appreciated.

Thank you for bringing this to our attention, and we will do our best to expedite the refund process for you.

Have a blessed day

Kind Regards Ismaeel Rahim ~ Customer Support Agent Snatcher Online

Good day, Shaheema

I hope this email finds you well.

We sincerely apologize for any inconvenience caused.

I want to inform you that I have escalated the matter with our finance department and am currently awaiting their feedback. Rest assured, I am actively following up on this issue and will provide you with an update as soon as possible or revert after the next 24 hours.

Thank you for your patience and understanding.

Have a great day ahead.

Kind Regards Ismaeel Rahim ~ Customer Support Agent Snatcher Online