AK
Andries K
1 reviews | Active since Feb 2022
02 Nov 2023, 10:52
unhappy client
I buy from Snatchers regularly and is mostly satisfied. Recently i purchased a powerful scrubber for the shower and was very disappointing. The scrubber came without a power supply and the package was damaged as if it was something somebody returned and then then supplier saw the chance to sell it to someone else. Snatchers should check their products before sending it to clients. The person that packs the items should be responsible to check items if it seems damaged.
Helpful (0)
Replies (3)0
Replies (3)
Snatcher's replyOfficial
02 Nov 2023, 11:32Hi Andries ,
We do apologize for not resolving your query promptly .
Please do send an email to *** for us to assist you with your query
Please do be advised that we will notify our packers to double check items before sending them out
We humbly apologize for the inconvenience that has been caused
Kind Regards,
Snatcher Team
We do apologize for not resolving your query promptly .
Please do send an email to *** for us to assist you with your query
Please do be advised that we will notify our packers to double check items before sending them out
We humbly apologize for the inconvenience that has been caused
Kind Regards,
Snatcher Team
Best regards,
Snatcher's reply02 Nov 2023, 11:32
Official
Hi Andries ,
We do apologize for not resolving your query promptly .
Please do send an email to *** for us to assist you with your query
Please do be advised that we will notify our packers to double check items before sending them out
We humbly apologize for the inconvenience that has been caused
Kind Regards,
Snatcher Team
We do apologize for not resolving your query promptly .
Please do send an email to *** for us to assist you with your query
Please do be advised that we will notify our packers to double check items before sending them out
We humbly apologize for the inconvenience that has been caused
Kind Regards,
Snatcher Team
Best regards,
AK
Andries K's updateReviewer Update
02 Nov 2023, 11:40Good day, i you can see mail below . I have send e-mail when i received package on 19 Oct 2023 ,so i did my part.
Dear Valued Customer,
Thank you for contacting us.
We've received your request. Your reference number is #779508.
Please allow up to 48 hours for a response should you not get one immediately as our consultants are working to resolve your query.
Our operating times are from 8am – 4pm (Mon-Fri) and closed on Public Holidays.
In the Meantime, here's a few helpful links:
FAQ - https://snatcher.co.za/faq/
Delivery Process - https://snatcher.co.za/delivery-process/
Kind Regards
Snatcher Team
On Thu, Oct 19, 2023 at 12:51 PM, Andries Kruger <***> wrote:
Received items today. Hurricane muscle scrubber has NO power adaptor as illustrated "E". Cannot use the product. Also box was open. Thank you Andries Kruger
Dear Valued Customer,
Thank you for contacting us.
We've received your request. Your reference number is #779508.
Please allow up to 48 hours for a response should you not get one immediately as our consultants are working to resolve your query.
Our operating times are from 8am – 4pm (Mon-Fri) and closed on Public Holidays.
In the Meantime, here's a few helpful links:
FAQ - https://snatcher.co.za/faq/
Delivery Process - https://snatcher.co.za/delivery-process/
Kind Regards
Snatcher Team
On Thu, Oct 19, 2023 at 12:51 PM, Andries Kruger <***> wrote:
Received items today. Hurricane muscle scrubber has NO power adaptor as illustrated "E". Cannot use the product. Also box was open. Thank you Andries Kruger
AK
Andries K's update02 Nov 2023, 11:40
Reviewer Update
Good day, i you can see mail below . I have send e-mail when i received package on 19 Oct 2023 ,so i did my part.
Dear Valued Customer,
Thank you for contacting us.
We've received your request. Your reference number is #779508.
Please allow up to 48 hours for a response should you not get one immediately as our consultants are working to resolve your query.
Our operating times are from 8am – 4pm (Mon-Fri) and closed on Public Holidays.
In the Meantime, here's a few helpful links:
FAQ - https://snatcher.co.za/faq/
Delivery Process - https://snatcher.co.za/delivery-process/
Kind Regards
Snatcher Team
On Thu, Oct 19, 2023 at 12:51 PM, Andries Kruger <***> wrote:
Received items today. Hurricane muscle scrubber has NO power adaptor as illustrated "E". Cannot use the product. Also box was open. Thank you Andries Kruger
Dear Valued Customer,
Thank you for contacting us.
We've received your request. Your reference number is #779508.
Please allow up to 48 hours for a response should you not get one immediately as our consultants are working to resolve your query.
Our operating times are from 8am – 4pm (Mon-Fri) and closed on Public Holidays.
In the Meantime, here's a few helpful links:
FAQ - https://snatcher.co.za/faq/
Delivery Process - https://snatcher.co.za/delivery-process/
Kind Regards
Snatcher Team
On Thu, Oct 19, 2023 at 12:51 PM, Andries Kruger <***> wrote:
Received items today. Hurricane muscle scrubber has NO power adaptor as illustrated "E". Cannot use the product. Also box was open. Thank you Andries Kruger
Snatcher's replyOfficial
03 Nov 2023, 07:16Good Day Andries ,
We are reviewing your query
Kindly be advised that we will have a agent contact you with regards to the items adapter.
We apologize for the inconvenience caused
Kind regards ,
Snatcher Team
We are reviewing your query
Kindly be advised that we will have a agent contact you with regards to the items adapter.
We apologize for the inconvenience caused
Kind regards ,
Snatcher Team
Best regards,
Snatcher's reply03 Nov 2023, 07:16
Official
Good Day Andries ,
We are reviewing your query
Kindly be advised that we will have a agent contact you with regards to the items adapter.
We apologize for the inconvenience caused
Kind regards ,
Snatcher Team
We are reviewing your query
Kindly be advised that we will have a agent contact you with regards to the items adapter.
We apologize for the inconvenience caused
Kind regards ,
Snatcher Team
Best regards,