Unhappy about my undelivered order.

I am really not happy with the service i am experiencing with my order from Snatcher. I do not know if the problem is with Snatcher or it is with their courier company. Last week Wednesday (03.01.2024) I received and SMS that my order was going to be delivered on that day by 18h30. Until now i haven't received my order. Courier Company is telling me different stories. Snatcher does not respond to my emails. I am so disappointed because there is something else i also want to buy. I can not continue with my order until i know the status of my previous order. I feel ****med right now.