Think twice

Placed an order on 02 February for 3x items, one of which being a breastpump. Lead time and agent specifies it will take 10 working days for delivery of order.

19 February should be 10 working days, I call in on 17 February to be told that they are still awaiting the breastpump as there is a delay due to supplier(mind you their website says they will notify you of the delay, I was only informed on the day because I called in and held for a consultant for probably a total of more than 40 minutes(2x calls just had me holding for 10+ minutes, 3rd call successful). On 20 February I receive confirmation order is on the way.

23 February, courier delivers order, only to find that the breastpump WAS NOT in my package. I call in the same afternoon, as by now I am reasonably irate, anyone who uses a breastpump understands how this can and does affect supply and frustration is at its peak due to waiting 3 weeks only to not receive the item I needed.

The consultant says she can see that the supplier is out of stock and offers to send me an email to process a refund. It is now 04 March and I still have not received the email requesting my banking details so that my refund can be processed.

To say that I am disappointed in the service received is an understatement. I would have opted for another online store but wanted to support Snatcher as I know their products and service was once top notch. I am flabbergasted that it is taking this long for Snatcher to PAY MY MONEY BACK TO ME after this appalling service received. I am sorry but I cannot in good conscience recommend their service or the online store to anyone as I am highly disappointed and disgusted by the lack of care and service provided.