They will take your money and do even ********** things to keep it.

I ordered a hoverboard for my daughter on 3 Dec 2019 for Christmas. During use, the thing locked up and threw my daughter off. Contacted Snatcher in 27 Feb 2020 and they offered to get it repaired. Since then, i have been given excuses after excuses on why it was not ready. First it was Lockdown, which i am accepting of. Lockdown eased, then it was the place that does the service was not open. Then, the person that does the servicing was not in the country. Then, they refused to give it to someone else and I had to wait for the service guy to come back. At this point, i asked for a full refund as i can't be forced to wait endlessly. Within 4 days, i get a mail that the board has miraculously been fixed and was on its way to me. It arrived today (08 Jul 2020) and I found that the box was torn, the hoverboard was dirty like it had been used a lot (Mine was hardly used due to the dangerous fault mentioned at the start and i cleaned mine before shipping to Snatcher) and it had a manual inside the box, which is strange as i still have my original manual with me which i forgot to repackage. All trust has been lost in Snatcher and their suppliers and i would like to have my money refunded as what they have done is ********** and bordering on theft.