They dont want to refund

i place an order # 378120: CancelledOrder date:3rd May 2024Order. I have been wasting my time begging for my money. I do not owe them, they owe me my money, please I need my money soon. Snatch they are terrible, I need my money, they can not take it just like that. I didn't get my order. I paid EFT to their account, but now it isn't easy to repay the money I waited for today.