Their policy is deliver within 5 - 7 working days ...... they hopelessly fail at this.

Their policy is deliver within 5 - 7 working days ...... they hopelessly fail at this. I am now on day 17 since ordering and payment being confirmed. From their side there was complete radio silence, until I contacted them. I wish I could tell you this was helpful, but honestly it is not. I asked where my order was and how I can track it. The person directed me to their site and delivery policy. .... fair enough, so I responded to the person again that I was aware of their policy but the time period has lapsed and I have a right to know where my stuff is. After a number of very frustrating emails back and forth it be, it becames evident that one of their suppliers was out of stock of an item. Why I wasn't informed of this at the time or in any of my initial email enquiries and why I had to drag it out of the person .... is an unknown mystery. I was then informed that I could take a less attractive option or be refunded, Fare enough,, but why did we have to go through all this drama? So I requested a refund ........ aaaaah yet another catch. They cannot refund you on your credit card... even if you paid with a credit card. Catch number two, you have to scan in proof of banking details of your savings account to get a refund..... more frustration and effort required from the customer. I gave up .... told me to send the ugly ****. Guess what .... it takes a further 2 - 4 days .... lolz...... hoping I actually get my stuff, even if it is an ugly alternative. But this I promise I am DONE WITH SNATCHER. I will never again order from them and sincerely recommend others don't either. Unless you don't mind staying in the dark and getting frustrated and not getting what you actually wanted or ordered. This company is frustration city and a serious disappointment.