The wrong product was delivered on order no:186968 and the client pays for the error

Service is terrible. I use Takealot a lot and am looking for something else. After my first experience with Snatcher, I will never use them again. There are several issues 1) Long delivery time 2) Incorrect order delivered 3) Still waiting for refund 4) It feels like the customer is responsible for interacting with Snatchers and there is no contact or service from the company. Not a good experience. Not proactive at all. Refund takes 7 working days. Great.