THE ABSOLUTE WORST

I order 2 x slimming artifacts on the 14th November 2022. On the 25th November I checked the status of my order and found that my order had been cancelled. I had not received any communication from Snatcher regarding the cancellation. I have since sent numerous emails, of which was my bank account details (as requested). I was told it takes 3 to 7 working days for my refund to be processed. I followed up after about 10 working days as I still had not received my refund and was told that they are too busy processing new orders and that I will receive my refund. To date, it has been 16 days in November, 31 days in December 2022 and it is now the 5th January 2023 and i STILL have not received my refund!! Does anyone know who I can contact to get this resolved??